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About

Our Story

Gravity Gaming is a brand dedicated to PC Gaming and eSports created by ByteSpeed (www.bytespeed.com), a leading nationwide provider of custom-built computer hardware since 1999. We’ve combined our passion for PC gaming with our 17 years of computer industry experience to create Gravity Gaming.

Gravity Gaming is located in Moorhead, MN. Our goal is to bring users the ultimate gaming experience through our high performance hardware, as well as outstanding customer service and support.

Experience your favorite games like never before with Gravity Gaming’s powerful custom-built gaming rigs featuring ASUS motherboards and graphics cards, Intel processors, and Kingston memory.

A Gaming Rig You’ll Be Proud Of

At Gravity Gaming, we understand the importance of building a solid gaming rig for ultimate performance and reliability. That’s why we use only the highest quality components, including ASUS motherboards and graphics cards, Intel processors, and Kingston memory. Our team of gaming experts then assemble and test your machine before it ships to you. We promise to make a high quality, performance-driven machine you will be proud to show your friends.

Custom Built for Your Needs

Various games require various types of hardware. For example, video card, resolution, and power demands can vary from game to game. Gravity Gaming’s team of gaming experts will help you custom build the ultimate gaming rig based on the games you like to play. If you’re not sure which components are ideal for your custom gaming PC or which configuration would best fit your budget, we’re here to help. Simply start a chat, email us, or give us a call today!

No Bloatware

Gravity Gaming systems have NO bloatware installed. Unlike many of our competitors, we do not include 3rd party software that can make your system unstable or may conflict with software you wish to install unless selected. At Gravity Gaming, we build PCs designed for the best performance, reliability and longevity that fit your needs.

Built and Supported in the USA

Gravity Gaming systems are built and supported in the USA, at our headquarters in Moorhead, MN.

Lifetime Support

If you have a support issue, just make us aware of it, and we’ll take care of it! In addition to US-based telephone support, Gravity Gaming offers online support forms, remote tech assistant, a download center, and a portal system you can submit questions and comments.

US-Based Support

Gravity Gaming employs knowledgeable, English speaking technicians that are located in our Moorhead, MN headquarters. Because our techs are located in-house, you can speak to the same technician every time you call or chat. Our technicians are available Monday – Friday from 8 a.m. to 5 p.m. CST.

Support Portal

Our Vector Support Portal is web based, allowing account issues and information to be tracked and updated from any web browser. The support interface links through our central databases allowing customers to access their up-to-date account information from various Gravity Gaming departments, including sales, tech support, RMAs, shipping, etc. Here are a few highlights of our Vector Support Portal:

  • Create helpdesk tickets
  • Track the repair status of your equipment (technicians update tickets as they are working on them)
  • Request replacement parts and look up previous RMAs
  • Track UPS shipments for RMAs, repairs, etc.
  • View original invoice configurations of equipment
  • Sort machine issues by serial number

Note: Support Portal accounts are created upon request only.

Reliability and Quality

Our custom built systems consist of quality components that will give you the best all-around performance, reliability, and Total Cost of Ownership.

Quality Testing

All Gravity Gaming machines are hand assembled by gaming experts and ran through an extensive testing process to check for quality assurance on every component, ranging from hardware to software. Our team of quality assurance technicians make sure you will receive the best product possible.

ISO 9001:2008 and ISO 14001:2004 Certifications

Gravity Gaming by ByteSpeed has received ISO 9001:2008 and ISO 14001:2004 certification. ISO 9001:2008 is recognized worldwide as a quality management standard that focuses on customer satisfaction, continuous improvement, and the adoption of a process approach. ISO 14001:2004 is internationally recognized for the environmental management of businesses, including the use of natural resources, handling and treatment of waste, and energy consumption.

Overall, these certifications mean we have demonstrated commitment to enhancing customer quality and environmental responsibility for the configuration support, assembly, testing, and after sales service of custom-built computers.

Our Guarantee

When you buy a Gravity Gaming computer, you are purchasing the service of our entire staff. We build the highest quality systems, with the highest quality standards. As with any product, a computer is only as good as the support given by the company that built it.

Gravity Gaming [02.11.16] 105438

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